We make sure your plants arrive fresh, fast, and ready to thrive.
Shipping Times Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location.
Shipping Areas We currently ship across Canada and the United States. International shipping is coming soon!
Delivery Care All plants are carefully packaged to protect them during transit. We use eco-friendly materials and moisture-safe wrapping to keep your greenery happy.
Tracking Once your order ships, you’ll receive a tracking number by email so you can follow your plant’s journey to your doorstep.
Issues or Delays If your order is delayed or arrives damaged, please contact us at hello@grizzlyherb.com and we’ll make it right.
We want you to love your plants — and we’re here to help if something’s not right.
Return Policy If your plant arrives damaged or not as expected, contact us within 7 days of delivery. We’ll offer a replacement or refund based on the issue.
Exchange Policy We currently do not offer direct exchanges. If you’d like a different plant, please return your item and place a new order.
How to Start a Return Email us at hello@grizzlyherb.com with your order number and a photo of the item. We’ll guide you through the next steps.
Conditions
Plants must be returned in original packaging
Returns must be requested within 7 days of delivery
Shipping costs are non-refundable unless the item was damaged or incorrect
How long does shipping take? Shipping usually takes 3–7 business days depending on your location.
Do you ship internationally? We currently ship across Canada and the United States. International shipping is coming soon!
What if my plant arrives damaged? Contact us within 7 days of delivery with a photo, and we’ll arrange a replacement or refund.
Can I return a plant? Yes, if it’s within 7 days and meets our return conditions. See our Returns & Exchanges page for details.
Do you offer care tips?
